Return Policy

Dear valued customer,

Thank you for shopping at Claripap. Your satisfaction and confidence in our beauty products are our top priorities.

Important Health & Hygiene Notice: Due to strict hygiene and safety standards for cosmetics and skin care products, all returned items must be unopened, unused, with original security seals intact, and in their original, undamaged packaging.

1. Return & Exchange Eligibility

  • Return Window: If you wish to return an item, please contact us at service@claripapvip.com within 14 days of receiving your package.

  • Product Condition: Items must be returned in their original, resellable condition (unopened, unused, with all factory seals, inner packaging, and outer boxes intact).

  • Non-Returnable Items: Any opened, used, or unsealed beauty products cannot be accepted for return or refund due to health and safety regulations.

2. Return Shipping Costs

  • Standard Returns: For returns due to personal preference or change of mind, all return shipping costs are the responsibility of the customer.

  • Defective or Damaged Products: If you receive a defective, damaged, or incorrect item, please email us clear photo or video proof. In these cases, Claripap will cover the return shipping costs.

3. Return Procedure & Inspection

  1. Contact Us: Email service@claripapvip.com with your order number to initiate a return request. We will provide you with step-by-step instructions and the return warehouse address.

  2. Quality Inspection: Upon receiving your returned package, our quality control team will inspect the item's condition.

  3. Ineligible Returns: If a returned item is found to be opened, used, or damaged on the customer’s side, the return will be rejected. Any shipping costs associated with returning the item back to the customer will be the customer's sole responsibility.

4. Refunds & Processing Time

  • Refund Issuance: Once your return is inspected and approved, a refund will be issued to your original credit card or payment method within 15 business days.

  • Shipping Deductions: For standard returns, the cost of return shipping incurred from our side will be deducted from your total refund amount.

  • Customs Clearance: Please note that international customs return procedures may take up to 2 weeks to process before reaching our warehouse.

5. Damaged or Defective Items

If you discover a defect or damage in your order upon delivery, please notify us immediately at service@claripapvip.com with photo/video evidence. Our customer support team will guide you through the replacement or refund process until the issue is fully resolved to your satisfaction.

Should you have any additional questions regarding our Return & Refund Policy, please do not hesitate to reach out to us at service@claripapvip.com. We are always here to assist you!

  • Operating Entity: Advance Packaging Manufacturing Ltd.

  • Customer Support Email: service@claripapvip.com